Incline Village hospital earns pair of national awards | SierraSun.com

Incline Village hospital earns pair of national awards

Special to the Bonanza
Staff at Incline Village Community Hospital, with the award. Front row, from left: Ginger Coltrin, RN, Emergency Department; Kris Gregor, RN, Emergency Department; and Payton Davis, Patient Registration. Back row, from left: Dennis Horner, Radiology Technician; Dr. Julie Helms, Emergency Department; Jan Iida, RN, Director of Patient Care; and Bethany Snook, Patient Registration.
Courtesy photo |

INCLINE VILLAGE, Nev. — Incline Village Community Hospital has been named a 2014 Guardian of Excellence Award winner and a 2014 Beacon of Excellence Award winner by Press Ganey Associates, Inc.

The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Satisfaction.

“Everyone at Incline Village Community Hospital strives daily to provide the best possible care to our patients,” said Judy Newland, Chief Administrative Officer of IVCH. “This formal recognition lets us know we are achieving our goal to meet the needs and expectations of the Incline Village community.”

This is the second year in a row the Emergency Department at IVCH received the Guardian of Excellence Award for Patient Experience.

The Beacon of Excellence Award recognizes organizations that consistently maintain these high levels of patient satisfaction and is awarded annually to 45 organizations, representing the three top-performing organizations by category.

Newland said these awards represent an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

“We are proud to partner with Incline Village Community Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to their unwavering commitment to deliver more patient-centered care. Achieving these levels of excellence reflects the organization’s commitment to delivering outstanding service and quality. Incline Village Community Hospital’s exemplary performance is truly setting the industry standard, benefiting patients and advancing the quality of care in the Incline Village community.”

Recognized as a leader in performance improvement for nearly 30 years, Press Ganey partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, and, ultimately, improve the overall health care experience.

Press Ganey works with clients from across the continuum of care – hospitals, medical practices, home care agencies and other providers – including 50 percent of all U.S. hospitals. For more information, visit http://www.pressganey.com.

This article was submitted by Tahoe Forest Health System. For more information, visit http://www.tfhd.com.