Incline Village hospital recognized for patient satisfaction

Special to the Bonanza
A group of IVCH staff with the award. Front row, from left, Ginger Coltrin, RN, Emergency Department; Kris Gregor, RN, Emergency Department; Payton Davis, Patient Registration. Back row, from left, Dennis Horner, Radiology Technician; Dr. Julie Helms, Emergency Department; Jan Iida, RN, Director of Patient Care; and Bethany Snook, Patient Registration.
Courtesy Tahoe Forest Hospital |

Tahoe Forest Heath System recently announced that Incline Village Community Hospital was named a 2013 Guardian of Excellence Award winner by Press Ganey Associates, Inc.

The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Satisfaction.

The award is a health care industry symbol of achievement. Fewer than 5 percent of all Press Ganey clients reach this threshold and consistently maintain it for the one-year reporting period.

Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

“We are proud to partner with Incline Village Community Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. Incline Village Community Hospital’s efforts benefit patients in Incline Village and nearby communities and will lead to improved patient experiences.”

Judy Newland, Chief Administrative Officer for IVCH, said the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.

“Our staff strives daily to provide excellent care,” Newland said. “Having our efforts recognized in a formal way lets us know we are achieving our goal to meet the needs and expectations of the Incline Village community.”

IVCH is a service of Tahoe Forest Health System. For information, visit For information about Press Ganey Associates, Inc., visit

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