Raley’s officials continue cyber-crime probe
August 7, 2013
INCLINE VILLAGE, Nev. — Officials with the Raley's supermarket chain could soon have updates regarding their investigation into the corporation's recent computer-hacking issues.
In early June, the company informed customers that a portion of its network may have been the target of a complex cyber attack.
An internal investigation determined no unauthorized access to customers' payment card data had occurred, according to a June 6 notice to customers at http://www.raleys.com.
Further, the company "doesn't believe that debit PINs … could have been accessed," according to the notice.
Roughly two months later, the company is "expecting to release more information soon," said Nicole Townsend, director of marketing and communications with Raley's, in a Tuesday interview.
While a timeline for updates is not known, Townsend said it may take "a few weeks," as the company is dealing with "cyber criminals … who are very sophisticated."
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West Sacramento-based Raley's Family of Fine Stores operates 115 stores in California and 13 in Nevada operating under the Raley's name, as well as Bel Air Markets, Nob Hill Foods, Food Source and Aisle 1 Fuel Stations.
Aside from the Incline Village Raley's located at 930 Tahoe Blvd., the company operates two branches in South Lake Tahoe.
Recent media reports indicate credit unions and banks have distributed new credit and debit cards to customers as a precaution against the Raley's incident.
According to a June 25 article in The Press Democrat, which serves Napa and Sonoma counties in California, the Redwood Credit Union reissued 18,400 debit cards for customers "whose financial information may have been stolen."
When asked Tuesday if any debit or credit cards were compromised at the Incline Village store, Townsend said the company has "no specific information" regarding individual supermarkets.
"There has been no evidence that there was any unauthorized access to our payment system," she reiterated.
According to its website, Raley's learned "from a major credit card company that there was some questionable activity connected to our network." The company also has reached out to the FBI for help.
"Our customers' peace of mind is our top priority. We take protecting our customers' privacy seriously and sincerely regret any inconvenience that the attack on our network may have caused," said Mike Teel, Raley's president and CEO, in a statement. "We are working around-the-clock to gather details to determine the extent of any possible compromise of customer information."