Truckee’s Southwest Gas customer service counter to close | SierraSun.com

Truckee’s Southwest Gas customer service counter to close

Staff report

TRUCKEE, Calif. — Due to a decrease in lobby traffic in recent years, Southwest Gas will close its walk-in customer service counter at 10682 Pioneer Trail, effective April 4.

“To address this trend and to be responsive to how our customers prefer to do business with us, we provide other convenient options for them to pay their bills,” said Cindy Christian, Southwest’s customer assistance manager, in a statement.

The company will maintain an outside payment kiosk at the Pioneer Trail location that customers can use for free. Customers can also pay their bills by visiting http://www.swgas.com or calling the toll-free customer assistance number 1-877-860-6020.

A Southwest Gas operations facility providing field support and emergency response to Truckee and surrounding communities will continue to be maintained at the Pioneer Trail location. To report a natural gas odor or emergency, call 911 and Southwest Gas at 1-877-860-6020.