Truckee residents to be surveyed on broadband |

Truckee residents to be surveyed on broadband

Water and electric users in Truckee may soon receive a call asking their opinions on hi-tech communications in the community.

The Truckee Donner Public Utility District has awarded a contract to Satisfaction Development Systems, a Salt Lake City company, to conduct a customer survey regarding the district’s proposed broadband project.

The survey, which will reach a proposed 400 customers via telephone, will ask questions regarding Internet, cable and satellite use; satisfaction with current services, and the likelihood that a customer would consider switching from their current service to the district’s fiber-to-the-user system.

The survey proposal did not specify whether customers would be selected at random or by a demographic breakdown, said PUD director Pat Sutton, though the board will be discussing those details at a later time, in addition to learning more about what kinds of questions the survey will contain.

The board stipulated that the cost of the survey will not exceed $10,000.

Two previous broadband surveys were conducted in 2000 and 2003, but because the project has experienced multiple delays, board members said they felt it necessary to gather new data.

“There are two new board members that were elected in 2004, plus the time-lapse, so we believe that we need to update the whole project,” Sutton said.

If the survey findings prove optimistic, it is likely that the district will move forward with seeking buyers to purchase bonds to finance the project, Sutton said.

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