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Edward Jones ranks highest in investor satisfaction

For the fourth year out of the past five, financial-services firm Edward Jones ranks highest in investor satisfaction with full service brokerage firms, according to the J.D. Power and Associates 2009 Full Service Investor Satisfaction StudySM, announced locally by Bruce Turner and Nathan Farnell, financial advisors in Truckee.

The study measures overall investor satisfaction with full service investment firms based on six factors: Account offerings, convenience, commissions and fees, financial advisor, investment performance and account statements. The J.D. Power and Associates study found that Edward Jones performed particularly well in convenience and account statements.

The 2009 Full Service Investor Satisfaction Study is based on responses from more than 4,400 investors who primarily invest with one of the 21 firms included in the study. The study was fielded in the spring 2009.



Edward Jones ranked highest in investor satisfaction by J.D. Power and Associates in 2005, 2006 and 2007, and highest in 2002 in a tie, when the study began. Edward Jones in Canada also twice ranked highest in the J.D. Power and Associates Canadian Full Service Investor Satisfaction Study.

Edward Jones prides itself on giving their investors a personal, one-on-one relationship personified by their Web site communication of and#8220;A bad day is when I don’t meet any clients face-to-face.”



The Edward Jones interactive Web site is located at http://www.edwardjones.com, member SIPC.


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