Rick Tavan: Great service by Liberty Utilities
One night recently I noticed a “singing” utility pole at the end of our driveway in Truckee — buzzing and crackling audible from 100 feet away. I made a video and the next morning called Liberty around 9:30 a.m. They were on-site by 11:15! By noon the trouble-shooter crew had isolated the problem and disconnected the arcing line. By 1:30, a separate repair crew had fixed the problem. I spoke to several friendly and articulate crew members. They are proud to provide good support. This is by far the best response I’ve ever enjoyed from a utility company of any kind. In these days of labor shortages and “Service as a Dichotomy,” this is a breath of fresh air. Thank you, Liberty Utilities!
Rick Tavan
Truckee
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