Letter to the Editor: SuddenLink customer service issues | SierraSun.com

Letter to the Editor: SuddenLink customer service issues

SuddenLink sells me, and I purchase, 24 hours a day, seven days a week, 52 weeks a year cable, telephone and internet services.

When that service fails on a Friday night, and I am told repair will not be available until Monday (not to mention the promised call backs and escalation that never occurred), something is wrong. The excuse I am given is, “Well, it’s the weekend.”

I am not buying weekday-only service. Why should I not expect to receive seven day a week support?

Millions of Americans work weekends. Hospitality, entertainment, retail, and transportation to name a few industries, all schedule their employees to meet their customers’ service expectations. Why can’t you?

Steven Disbrow


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