Letter to the Editor: SuddenLink customer service issues
editor@sierrasun.com
SuddenLink sells me, and I purchase, 24 hours a day, seven days a week, 52 weeks a year cable, telephone and internet services.
When that service fails on a Friday night, and I am told repair will not be available until Monday (not to mention the promised call backs and escalation that never occurred), something is wrong. The excuse I am given is, “Well, it’s the weekend.”
I am not buying weekday-only service. Why should I not expect to receive seven day a week support?
Millions of Americans work weekends. Hospitality, entertainment, retail, and transportation to name a few industries, all schedule their employees to meet their customers’ service expectations. Why can’t you?
Steven Disbrow
Truckee
Support Local Journalism
Support Local Journalism
Readers around Lake Tahoe, Truckee, and beyond make the Sierra Sun's work possible. Your financial contribution supports our efforts to deliver quality, locally relevant journalism.
Now more than ever, your support is critical to help us keep our community informed about the evolving coronavirus pandemic and the impact it is having locally. Every contribution, however large or small, will make a difference.
Your donation will help us continue to cover COVID-19 and our other vital local news.
Start a dialogue, stay on topic and be civil.
If you don't follow the rules, your comment may be deleted.
User Legend: 
Moderator 
Trusted User
Pine Nuts: You might be surprised to find out who invented the brassiere clasp
The inventor of the brassiere clasp was an American icon who gets no credit for this singular foundation garment fastener, nada, zippo! It remains a travesty of history that this oversight has been ignored for…
